Terms & Conditions
All contracts between client and our company are subject to contract force major & this contract was updated on 20/092021 @ 8:44am
Definitions
1.1. "Client" refers to the person(s), organisation, or company booking equipment or entertainment services with the Company.
1.2. "Company" refers to Baildon Bouncy Castles, a trading name of THE BOUNCY CASTLE OUTLET LTD (Company No. 08415281).
1.3. "Dry Hire" refers to the rental of equipment operated and supervised solely by the Client.
1.4. "Wet Hire" refers to equipment hire accompanied by a Company representative for supervision. Unless otherwise stated, all bookings are presumed to be Dry Hire.
1.5. "Booking Form" includes online submissions, email correspondence, or forms completed through telephone communication with our administrative team.
Bookings, General Terms, Delays, Breakdowns & Refunds
2.1. All equipment remains the sole property of the Company at all times.
2.2. By placing an order—verbally, electronically, or in writing—the Client confirms acceptance of and agreement to all stated Terms & Conditions, regardless of booking form submission or payment status.
2.3. If delays occur due to traffic or other uncontrollable circumstances, our liability is limited to a pro-rata refund based on the agreed event start time. Delivery fees are not eligible for pro-rata reduction. We reserve the right to extend hire time by the delay period, up to 1 hour. Delays beyond one hour may qualify for a partial refund.
2.4. In the event of mechanical failure, our liability is limited to a pro-rata refund for the affected item only. This does not apply to the entire hire package. Generator failure refunds are limited strictly to the generator’s hire cost.
2.5. Complaints regarding delayed arrival or product dissatisfaction must be noted on the delivery form and reported immediately. Once signed and payment is accepted, no post-event negotiation will be considered.
2.6. Booking system availability does not guarantee logistical delivery capacity. If item delivery timing conflicts arise, we will notify the Client within 24 hours of booking.
2.7. It is the Client’s responsibility to review all safety, insurance, and legal documentation prior to confirming a booking. If cancellation occurs due to failure to meet these policies, standard cancellation charges apply.
2.8. The Client is responsible for on-site first aid provision. Baildon Bouncy Castles provides no first aid coverage and accepts no liability for incidents resulting from its absence.
2.9. Upon delivery, equipment must be signed off by both the Company and the Client or an authorised representative. If no representative is present, equipment will not be left unless an alternative signatory is designated in advance.
2.10. Damage or faults must be reported immediately to the office. Do not use the equipment until our team provides confirmation that it is safe to do so. Weekend and peak season response times may vary.
2.11. If incorrect or faulty items are delivered, we may offer a suitable substitution. If the item is accepted and signed for, no further compensation will be considered. In cases of rejection, a 50% refund for the item cost will be issued. No additional liability is accepted.
2.12. Any damages incurred while the equipment is in the Client's possession will be charged in full if the equipment was signed for in good condition.
2.13. The Company will aim to attend site within two hours plus travel time in the event of a breakdown. Substitute equipment may not be identical due to inventory limitations.
2.14. All users must wear appropriate clothing, including long sleeves and trousers, and socks at all times. Friction burns caused by improper use or inadequate supervision are not the Company’s responsibility.
2.15. Insurance certificates may be temporarily unavailable during policy renewal periods. Contact the Company in advance for confirmation. Baildon Bouncy Castles accepts no liability for delays.
2.16. By booking, the Client enters into a non-disclosure agreement. Public discussion or slander on social media (e.g., Google, Facebook) is strictly prohibited and may result in legal action and a £500 fee per infringement.
2.17. A refundable security deposit of £50–£500 may be required for high-risk bookings at the Company’s discretion.
Force Majeure & Weather Conditions
3.1. The Company shall not be held liable for any failure or delay in delivering or setting up equipment due to circumstances beyond our reasonable control, including but not limited to:
-
Adverse or unsafe weather conditions (e.g., wind speeds exceeding 24mph as defined under EN14960 regulations)
-
Storms, lightning, flooding, or natural hazards rendering outdoor setup unsafe or unlawful
-
Government-imposed restrictions or emergency regulations
-
Pandemics or natural disasters
-
Acts of God or any unforeseeable external events
3.2. In such force majeure events, the Company reserves the right to cancel the booking without liability.
3.3. The Client is responsible for having access to an indoor venue or suitable alternative location if weather conditions prevent safe outdoor setup.
3.4. By booking outdoor equipment, the Client accepts full responsibility for weather-related risks. Equipment is allocated and held for that booking, including priority over indoor events.
3.5. If no alternative indoor venue is available and the equipment cannot be set up safely due to weather, full payment remains due. No automatic refund or full credit note will be issued.
3.6. At the Company’s sole discretion, a partial credit note or rescheduling opportunity may be offered as a goodwill gesture, but this is not guaranteed and is subject to the specifics of each case.
Cancellations
4.1. The Company does not accept cancellations once a booking has been confirmed for a specific date. In accordance with the Consumer Contracts Regulations 2013, leisure services booked for specific dates are exempt from the standard 14-day cancellation period.
4.2. Clients must review our full cancellation policy available via the 'Cancellations' tab on our website. Cancellations made without sufficient notice or contrary to our cancellation policy may lead to legal recovery of the full contracted amount.
4.3. For complete legislative reference, please visit: http://www.legislation.gov.uk/uksi/2013/3134/contents/made
Equipment
5.1. The Company reserves the right to substitute any booked equipment with a similar or higher-value alternative if the original item is damaged or unavailable. Substitutions are a last resort and are not grounds for additional compensation.
5.2. All measurements of equipment are approximate.
5.3. All hired goods remain the exclusive property of the Company at all times.
5.4. The Company may amend or modify equipment specifications without prior notice.
5.5. The Company reserves the right to use any photographs taken of equipment, whether captured by the Company, the Client, or attendees. These may be used for marketing purposes without seeking additional consent.
5.6. Aerial drones may be deployed to capture footage during events. Booking confirmation implies consent unless a written objection is submitted in advance. The Company adheres to drone code guidance but reserves the right to deviate when capturing key footage.
5.7. By booking or purchasing equipment, the Client consents to the Company using any images associated with their event—including photos from websites, flyers, and social media—for marketing purposes. Opt-out requires written notice and may incur a £125 waiver charge.
5.8. Rodeo Bulls / Multi-Ride Conditions:
-
All riders must be 1.2m tall and ride at their own risk
-
Only one rider permitted at a time
-
Participants must not be under the influence of drugs or alcohol
-
Pregnant individuals or those with medical conditions that may be aggravated by participation must not ride
5.9. NERF Battle Conditions:
-
Minimum participant age is 6
-
Eye protection is mandatory
-
No privately owned NERF guns allowed
-
First aid cover is required on-site
-
At least 1 marshal per 150 participants is required
5.10. Laser Tag Conditions:
-
Minimum participant age is 8
-
One non-participating marshal per 20 players must be present
-
Participants must not have health conditions affected by intense activity or lighting
-
Disclaimer notices must be displayed
Site Location, Facilities & Conduct
6.1. Equipment will be set up in one agreed location only. Once installed, the equipment must not be moved under any circumstances. Any relocation attempts void liability coverage and shift all risk to the Client.
6.2. The Company reserves the right to refuse delivery if the site is deemed unsafe or logistically inaccessible due to stairs, long carry distances, or unnotified obstacles. No refund will be issued, and full fees remain payable.
6.3. The Client is responsible for ensuring appropriate site safety measures are in place, including crowd control, security barriers, and generator fencing. The Company is not liable for damage caused by insufficient on-site planning.
6.4. The Company reserves the right to remove equipment without refund if staff, guests, or clients behave in a way that jeopardises safety or equipment integrity.
6.5. Dress codes for staff vary based on client preferences or event requirements. If no specific dress code is communicated in advance, staff will attend in attire deemed suitable by the Company.
6.6. Supervision Requirements:
-
All inflatables must be supervised by a minimum of two responsible adults per entrance/exit.
-
One designated person must monitor weather conditions using a reliable anemometer.
-
Inflatable slides must be supervised at the top of steps to prevent unsafe use (e.g., lap riding).
6.7. Adverse Weather:
-
Inflatables must not be used in wet conditions or when gusts exceed 24mph.
-
If no indoor alternative is provided, staff may install equipment but leave it deflated.
-
Equipment must not be re-inflated unless wind speeds fall below 18mph with gusts below 24mph.
-
Clients are responsible for weather monitoring and safety enforcement if supervising themselves.
6.8. Underground Services:
-
A minimum clearance of 500mm underground is required for equipment anchorage.
-
The Company will not drill without written consent from landowners.
-
Drilling is strictly prohibited into third-party property including council-owned land.
-
Bolt holes will not be filled unless specifically requested and may incur a fee.
6.9. Power Supply:
-
Clients must ensure that each hired item has access to suitable power within 75ft.
-
Some items require two 240v 13amp outlets or a dedicated 32amp ring main.
-
Inadequate power provisions are not grounds for refund.
-
Generator hire is available if suitable power is not accessible.
6.10. Face paints are prohibited unless the brand is Snazaroo. All food and drink are banned on inflatables to avoid staining and surface damage.
6.11. Clients are responsible for staffing. Company-provided staff are supplementary and not a replacement for the Client’s own team. If Company staff are unavailable, no compensation beyond refunding the staffing fee will be given.
6.12. DBS/CRB Checks: Inflatable operators are not legally required to hold DBS checks. For clarification, please refer to official DBS guidance or contact us directly.
Generator Hire
7.1. In the event of a generator breakdown that prevents fulfilment of the hire agreement, the Company's liability is limited strictly to a pro-rata refund of the generator hire cost based on the scheduled hire duration. Delivery fees and costs of powered equipment are excluded from this calculation.
7.2. Generator failure does not constitute grounds for a full refund of the package unless the Client has hired a backup generator or taken additional measures as advised.
7.3. Clients are advised to hire a backup generator for large-scale events. Backup units are available at reduced rates; please contact us for details and recommendations based on your event size.
7.4. All generators must be securely fenced and appropriately positioned by the Client unless the Company provides staffed supervision.
7.5. Fuel management is the responsibility of the Client. Generators must be regularly topped up, and fuel must be stored securely away from public access. The most common failure is allowing the generator to run out of fuel, which can prevent restart.
7.6. Generators are supplied with brief safety guidance upon delivery. Additional risk assessments or operating manuals are available upon request. It is presumed that the Client is familiar with the responsibilities associated with generator use unless otherwise stated.
7.7. The Client is liable for any generator damage, loss, or misuse occurring during the hire period, including refuelling incidents or exposure to unsafe conditions.
7.8. The Company will not be held responsible for disruption caused by power supply issues, even if the generator was provided by the Company. Clients must ensure the site power demand is accurately calculated and communicated before booking.
Liability & Insurance
8.1. The Company maintains public liability insurance covering up to £5 million for its own equipment and staff. This insurance does not extend to event participants or third-party liabilities.
8.2. Clients are responsible for securing their own insurance coverage for attendees, volunteers, or third-party participants. We recommend policies from providers such as FML Insurance or Leisure Insure, though Clients should consult with their own insurers for adequate protection.
8.3. Any damage, theft, or loss of Company equipment during the hire period is the full responsibility of the Client, regardless of cause. This includes items left overnight or outside of supervised hours.
8.4. Dry hire bookings are not covered by the Company’s insurance. The Client assumes full liability and must ensure suitable coverage is in place for both equipment and user safety.
8.5. Despite our comprehensive insurance coverage, gaps may exist between our policy and a Client’s unique event setup. Additional insurance is strongly encouraged for high-risk or large-scale hires.
8.6. The Company will provide insurance documents upon request. Please allow additional time during late May and early June, when annual policy renewals may cause short-term delays in certificate issuance.
8.7. Supervision: All inflatables and equipment must be supervised by at least two responsible adults at all times. These adults must be trained, experienced, and insured. If you cannot provide this supervision, Company-provided staff can be hired for an additional fee.
8.8. Adult Inflatables: While some units are designated for adult use, the maximum recommended user weight remains 12 stone (76kg) for safety and operational integrity.
8.9. Legal & Court Fees: If a dispute leads to legal action, the following Company charges apply per hour, per person:
These fees will be billed to the opposing party or recovered via court orders. All travel, documentation, and support costs are also billable.
Raw Bolting, Drilling & Anchoring
9.1. When setting up equipment on hard surfaces such as tarmac or concrete, the Company uses a raw bolt anchorage system. This involves drilling into the surface to secure equipment and will result in permanent holes. By proceeding with a booking, the Client consents to this procedure and waives all liability claims against the Company for resulting surface damage.
9.2. Anchor holes will not be filled unless explicitly requested. If requested, the Client must supply the appropriate mastic or filler. A small charge may apply for this service.
9.3. The Company requires a minimum underground clearance of 500mm for safe anchorage. On hard standing, 200mm raw bolts are used; on grassed areas, 380–400mm steel stakes are deployed.
9.4. The Company will not carry out drilling into surfaces such as block paving, flags, or any surface where adequate anchorage cannot be guaranteed. In these cases, the Client must provide alternative ballast (e.g. 1,000-litre water weights or 1-tonne sandbags) to meet legal anchorage standards.
9.5. All land to be drilled into must be owned by the Client or fully authorised for use. The Company will not drill into third-party or council-owned property. Liability for unauthorised drilling lies solely with the Client.
9.6. If in doubt regarding the suitability of a surface or location, the Client may request a pre-event site survey. A qualified engineer will assess the area for suitability. This service is subject to a separate fee.
9.7. Clients must notify the Company in advance if a hard surface setup is required. Failure to do so may result in cancellation or additional charges due to inappropriate anchoring conditions on arrival.
Problems & Complaints
10.1. If the Client is dissatisfied with any part of the service or equipment upon delivery, they must contact the Company immediately, before signing any delivery forms. Issues should also be noted in writing in the delivery documentation’s comment section.
10.2. Complaints raised after the event will be handled seriously; however, resolution may be limited if the Company was not given the opportunity to rectify issues on the day.
10.3. All official complaints must be submitted in writing. While verbal communication is accepted for initial support, all ongoing correspondence will be managed via email to ensure accurate documentation for both parties.
10.4. All complaints are directed to Mrs. Rebecca Ross, who is responsible for investigating and responding to customer concerns in a timely and professional manner.
10.5. Any online publication of complaints while a resolution is pending (including but not limited to social media or public review platforms) constitutes a breach of contract. This may trigger a legal defamation fee of £500 per post or mention. In such cases, the Company will cease all communication until the post is removed.
10.6. The refusal to allow collection of equipment under any circumstances is strictly prohibited. Any such act will be reported to the police as criminal interference with Company property.
10.7. Supervision Policy:
-
All equipment must be supervised by at least two responsible adults per exit and entrance.
-
Company staff, where provided, are for equipment supervision only—not childcare or crowd control.
-
If supervision is legally or operationally required, the Company reserves the right to insist on providing staff.
10.8. Health & Safety:
-
The Company follows all applicable HSE regulations and industry best practices.
-
Required documents (e.g., risk assessments, insurance, method statements) are available upon request but must be obtained in advance of the event date.
10.9. Standard risk assessments are provided for general guidance only and must be adapted by the Client for the actual site. Tailored risk assessments and site surveys are available at an additional fee.
10.10. Adverse Weather:
10.11. Hot Weather Precautions:
-
Surfaces of inflatables can become dangerously hot during extreme heat. Clients are responsible for ensuring user safety.
-
Do not pour water over inflatables, as this can intensify UV reflection and increase risk of burns.
Delivery & Collections
11.1. All delivery and collection times are approximate and subject to external factors such as traffic, weather, or delays from earlier bookings. Clients must allow at least a 2-hour buffer before and after their event for setup and breakdown.
11.2. In the event of unavoidable delays caused by traffic or breakdowns, the Company’s liability is limited to a pro-rata refund based on the delayed start time. No further compensation will be offered for loss of income, attendance, or third-party impact.
11.3. If a vehicle breakdown or other incident prevents collection as planned, the Client agrees to keep the equipment safe and secure until the Company can return. No responsibility is accepted for any property damage resulting from extended equipment presence.
11.4. While equipment is on-site and unattended, the Client remains fully responsible for its safety, maintenance, and protection against theft or damage.
11.5. If the Client or authorised personnel are unavailable during collection, the Company reserves the right to enter the property for retrieval, using the authority granted at the time of booking.
11.6. Any damage or loss of equipment during unsupervised periods—regardless of cause—will be billed to the Client, including any associated loss of income.
11.7. Clients must ensure clear, unobstructed access to the installation site. If access is difficult or involves traversing interior property (e.g., hallways or doorways), the Client waives all claims for incidental damage, including to walls, floors, or fixtures.
11.8. A separate item-specific set of delivery terms must be signed at the point of installation. Copies are available in advance upon request.
11.9. For anchorage on hard standing surfaces, the Company uses raw bolt and drill systems. These may leave permanent marks. Clients must inform the Company at booking if this method is not permitted. Failure to do so may result in cancellation or additional fees.
11.10. Non-payment of invoices will result in recovery action via Daniel Silverman Ltd, a licensed and registered debt collection agency. An additional 15% recovery surcharge will be applied.
11.11. Late payments are subject to escalating charges beginning at 15% after the due date, increasing weekly until full payment is received.
11.12. Clients agree to provide 24-hour property access as needed for timely collection. The Company may collect equipment outside of standard hours without advance notice to meet operational requirements.
Prices, Booking Fee & Balance Payments
12.1. Some hires require a non-refundable booking fee of at least 50%, payable upon confirmation. This reserves the equipment and prevents double-booking. The booking fee is deducted from the total balance.
12.2. All balances must be paid in full and cleared at least 10 working days prior to the event date, unless an approved account facility is in place. Late payment may result in cancellation without refund.
12.3. The Company does not offer credit under any circumstances. If balance payment is not made in advance, cash will be expected upon delivery. No exceptions will be made for any customer or organisation.
12.4. All advertised prices are subject to change without notice. Pricing is confirmed only once a booking has been secured with a paid booking fee.
12.5. Overdue accounts will incur interest charges at 2% above the Company’s standard bank rate. These will accrue weekly from the due date until payment is received.
12.6. Most services are VAT-exempt. If VAT applies, it will be clearly stated in the invoice. The price shown on the website or confirmation is the total amount payable.
12.7. Minimum Booking Fees (excluding delivery and extras):
-
Oct–Apr: £99.99
-
May–Sept (Mon–Thurs): £99.99
-
May–Sept (Fri–Sun): £120.00 Some postcodes may have higher minimum fees, visible at the time of booking. Bookings below the minimum threshold may be declined.
12.8. Late payments are subject to a 15% surcharge beginning the day after the event and increasing weekly until fully settled. Payment chases are resource-intensive, and surcharges reflect admin time.
12.9. Cybercrime Warning: The Company’s bank details have not changed since 2011 and will never change via email. If you receive altered banking instructions, contact us via known channels. We will not be liable for funds misdirected due to fraud.
12.10. Supervision Reminder: All inflatables must be supervised by two responsible adults at all times. If the Client cannot provide suitable supervision, Company staff are available at an extra cost.
12.11. Disclaimer: The Company will always strive to deliver equipment in perfect condition and on time. However, rare delays or last-minute substitutions may occur. Clients will be updated where possible, but booking constitutes acceptance of this risk.
12.12. Overnight Hires: Some equipment may be collected the morning after your event. Please allow additional time in your planning. In rare instances, previously hired units may arrive wet or require on-site cleaning.
12.13. Image Use & Advertising: Some products advertised may not yet be in inventory but are used to gauge market interest. If interest is high, the Company will seek to acquire and license the product for future hire.
12.14. Signed delivery terms and conditions specific to each item are required on delivery and form part of this agreement. Copies are available in advance upon request.